Turkish Stock Ratings and Price Targets 11-March-2008

This document is related to the following:
Regions

• Global


• Turkey


• EMEA Emerging


• UBSW EMEA


• Emerging Markets

Sectors

• Global Automobile Manufacturers


• Global Building Materials


• Global Banks


• Global Food Retailers & Wholesalers


• Global Industrial, Diversified


• Global Oil Companies, Secondary


• Turkish Automobile Manufacturers


• Turkish Building Materials


• Turkish Banks


• Turkish Food Retailers & Wholesalers


• Turkish Industrial, Diversified


• Turkish Oil Companies, Secondary


• Turkish Wireless Communications


• Turkish Distillers & Brewers


• Turkish Furnishings & Appliances


• Turkish Publishing


• EMEA Emerging Automobile Manufacturers


• EMEA Emerging Building Materials


• EMEA Emerging Banks


• EMEA Emerging Wireless Communications


• EMEA Emerging Distillers & Brewers


• EMEA Emerging Food Retailers & Wholesalers


• EMEA Emerging Furnishings & Appliances


• EMEA Emerging Industrial, Diversified


• EMEA Emerging Oil Companies, Secondary


• EMEA Emerging Publishing


• Global Wireless Communications


• Global Distillers & Brewers


• Global Furnishings & Appliances


• Global Publishing


• EMEA Emerging Consumer, Cyclical


• EMEA Emerging Energy


• EMEA Emerging Financial


• EMEA Emerging Home Construction & Furnishings


• EMEA Emerging Industrial


• EMEA Emerging Consumer, Non-Cyclical


• EMEA Emerging Telecommunications


• Global Consumer, Cyclical


• Global Energy


• Global Financial


• Global Home Construction & Furnishings


• Global Industrial


• Global Consumer, Non-Cyclical


• Global Telecommunications


• Turkish Consumer, Cyclical


• Turkish Energy


• Turkish Financial


• Turkish Home Construction & Furnishings


• Turkish Industrial


• Turkish Consumer, Non-Cyclical


• Turkish Telecommunications


• EMEA Emerging Automobiles


• EMEA Emerging Cyclical Goods & Services


• EMEA Emerging Construction


• EMEA Emerging Food & Beverage


• EMEA Emerging Industrial Goods & Services


• EMEA Emerging Media


• EMEA Emerging Non-Cyclical Goods & Services


• Global Automobiles


• Global Cyclical Goods & Services


• Global Construction


• Global Food & Beverage


• Global Industrial Goods & Services


• Global Media


• Global Non-Cyclical Goods & Services


• Turkish Automobiles


• Turkish Cyclical Goods & Services


• Turkish Construction


• Turkish Food & Beverage


• Turkish Industrial Goods & Services


• Turkish Media


• Turkish Non-Cyclical Goods & Services


• Turkish Banks, Ex-S&L


• Turkish Beverage


• EMEA Emerging Banks, Ex-S&L


• EMEA Emerging Beverage


• Global Banks, Ex-S&L


• Global Beverage


• Global Emerging Automobiles


• Global Emerging Automobile Manufacturers


• Global Emerging Banks, Ex-S&L


• Global Emerging Building Materials


• Global Emerging Banks


• Global Emerging Beverage


• Global Emerging Cyclical Goods & Services


• Global Emerging Construction


• Global Emerging Wireless Communications


• Global Emerging Consumer, Cyclical


• Global Emerging Distillers & Brewers


• Global Emerging Energy


• Global Emerging Food Retailers & Wholesalers


• Global Emerging Financial


• Global Emerging Food & Beverage


• Global Emerging Furnishings & Appliances


• Global Emerging Home Construction & Furnishings


• Global Emerging Industrial, Diversified


• Global Emerging Industrial


• Global Emerging Industrial Goods & Services


• Global Emerging Media


• Global Emerging Non-Cyclical Goods & Services


• Global Emerging Consumer, Non-Cyclical


• Global Emerging Oil Companies, Secondary


• Global Emerging Publishing


• Global Emerging Telecommunications

Companies

• AKBNK.IS Akbank


• ARCLK.IS Arcelik


• GARAN.IS Garanti


• MIGRS.IS Migros Turk


• FROTO.IS Ford Otosan


• AKCNS.IS Akcansa


• KCHOL.IS Koc Holding


• TUPRS.IS Tupras


• YKBNK.IS YKB


• ISCTR.IS Is Bank


• SAHOL.IS Sabanci Holding


• TOASO.IS Tofas Oto Fabrika


• DYHOL.IS Dogan Yayin Holding


• TKC.N Turkcell


• AEFES.IS Anadolu Efes


• BIMAS.IS BIM


• ASYAB.IS Bank Asya


• ALBRK.IS Albaraka

First Read: United Internet "Q4 07 results largely in line" (Buy) Baeumer

This document is related to the following:
Regions

• Germany


• Europe Including UK


• Europe Ex. UK


• Global


• UBSW EMEA

Sectors

• German Fixed-Line Communications


• European Fixed-Line Communications


• European Ex. UK Fixed-Line Communications


• Global Fixed-Line Communications


• German Technology


• German Telecommunications


• European Technology


• European Telecommunications


• European Ex. UK Technology


• European Ex. UK Telecommunications


• Global Technology


• Global Telecommunications


• German Internet Services


• German Technology Services


• European Internet Services


• European Technology Services


• European Ex. UK Internet Services


• European Ex. UK Technology Services


• Global Internet Services


• Global Technology Services

Companies

• UTDI.DE United Internet

Subjects

• Company Update


• Operating Results


• Morning Note

A World Without E-Mail: Getting Our Lives Back in Synch

About twenty years ago, I was at a meeting of business executives complaining about a new (at that time) technology they instinctively disliked. It was voice-mail. Their view was that it wasted time: If it was important, people would call back, wouldn't they? They had assistants, of course, to sort 'important' calls from the rest and block the riffraff from reaching them. Now anyone could leave messages for anyone. What was the world coming to?

Earlier this year, I was chatting with a group of young people complaining about e-mail. Their view was that it wasted time. Far more effective to deal with issues in real time, using chat or VoIP. If it was important, people would call back, wouldn't they? Their e-mail was mostly spam and impossibly long stuff they'd never get around to reading, and probably couldn't understand without talking to someone about it anyway. So what was the point?

It is human nature to communicate through conversation in real time. This allows us to ask questions and get context quickly through interactive discussion. It is also human nature to want information just-in-time, not just-in-case. Forget your 'FYI', please give me 'WYR' (What You Requested).

The problem with both v-mail and e-mail (aside from the fact they're asynchronous, often ill-timed, and usually devoid of context) is that they shift the power from the recipient of communications (e.g. the right to decline conversation) to the sender. We are all, of course, both senders and recipients of communications, but most of us would prefer the power to remain with the recipient. The popularity of 'no call' lists and our abhorrence for spam attests to this preference.

E-mail is used for a lot more than 'conversation' of course. Last year I described 10 situations when it was not appropriate to use e-mail. In seven of these (bad news, complex information or approvals, complicated instructions, comments on a long document, achieving consensus and discussing a new idea) a conversation is called for. In two of them (recurring information requests, recurring instructions) the communication should be embedded in the business process, instead of repeated messages. And in one (FYI communications) it makes sense to instead post the information where it can be retrieved 'just in time' when needed.

In that article, I suggested the only time you would need to use e-mail is to send simple requests for info, approval or instructions, or to reply to a specific request for e-mail. IM is a better vehicle than e-mail for both of these.

But we're not going to rid the world of unnecessary e-mails by training and persuading people to use it sparingly. As long as the tool exists in its present form, and people acknowledge they have to accept e-mails, we're not going to change anything.

What if we invented a new tool, an alternative to e-mail, that would have no inbox? The chart above suggests how it could work. Here's a walkthrough:

1. Each of us has a calendar that we use to block out time when we're open for conversation requests. We can specify times for discussion of specific subjects, or discussion with specific communities of people, and also 'open' time when we're open to discuss anything with anyone. The rest of our calendar is 'closed': viewers see only that it's private, unavailable time.
2. If we want to send someone a message, we first ask: Does it require a conversation (to be meaningful)? If it does, the tool will send us to a conversation engagement calendar. If not, the tool will allow us to send it to the recipient's library, as a gift, to be used when and if it is of value. If it's a recurring information request or instruction, and the answer to the question is neither, then it boots us out -- this is not the tool to use for such systematic communications, which should be embedded in the related business process technology.
3. If it's an 'FYI' communication, the sender indexes it (says what topic it's about) and sends it to the recipient's library, to be used if and when it's useful. The sender gets an automatic acknowledgement of their 'gift', an instant 'thank you'.
4. It's now up to the recipient, whenever s/he wishes, to accept or decline this addition to her/his e-library of documents and links on her/his hard drive. The recipient can choose to automatically accept and have filed everything sent to her/him, or decline everything, or decide each time, and/or re-index these donations. The sender never knows -- it's not their business. The technology of today's spam filters could be used to facilitate this.
5. If it's a communication requiring conversation, the sender is logged into the recipient's calendar and shown available slots for a conversation on that subject. If none of the slots is suitable, the sender can send an IM requesting an earlier or longer slot. It's up to recipient to respond, or not. The 'status' of the recipient is ignored in this -- those of you who use IM a lot know that this status means nothing.
6. If a suitable timeslot is available, the tool allows the sender to book it, indicate the topic for the conversation, pick a medium for the conversation (IM/text, voice/phone/VoIP, face to face), and attach any pre-reading that will make optimal use of people's time during the conversation. Ideally this tool could allow multi-party conversations to be scheduled, finding times when all relevant parties are available. The tool might even be designed to have certain times of day (when, through an evolutionary process, we'd come to agree are optimal times for multi-party conversations) specifically allotted for such conversations, so, for example, a blog writer could allot a specific time the next day for anyone who was interested to converse, in real time, about the day's post(s).
7. Regardless of what it said in the calendar, the recipient has the final say -- s/he can decide to decline a request for a conversation, and a message would then be sent to the sender removing it from their calendar as well. A reschedule would likewise be accommodated by the tool.
8. At the allotted time(s), the calls would be placed automatically -- no need to dial. Reminders would be sent in advance at the discretion of each calendar owner. The calls could be recorded, or not, at the discretion of the participants, and the archives sent directly to the participants' e-libraries on their hard drives, indexed appropriately for later 'just-in-time' use. You could even post follow-up "to do's" to your to do lists, blocked into future time slots in your calendar, as the conversation progressed.

This tool would not be hard to build -- all of the technologies in it exist already. What is elegant about it is that it mimics our real-life behaviour in allotting our time. It is simple, intuitive, and real-time.

Imagine ending your day with nothing in your in-basket(s). Imagine beginning your day knowing exactly what conversations you are going to have with whom, so your time is organized precisely, with no phone calls or e-mails to crowd ahead of what you'd already planned to do. Imagine not having to read and listen to volumes of stuff every day just to decide what if anything needs to be done about it, now. Imagine reading what we decide we need to read, instead of what others have decided we should read.

We could start doing again what we did in the days before v-mail and e-mail -- spend our time actually doing things, and in conversations learning and understanding and consulting and making informed, real-time decisions. This tool could get our lives out of the asynchronicity that these time-wasting tools have wrought, and put our lives back in synch.

Categories: Communications Technology, and Getting Things Done

The Phone Company That Doesn't Answer the Phone

I just have to pass this on. This is the typical "customer service" that we now get from all large corporations. This is the reason why we have to walk away from this crap, and not put up with it any more.

I have not changed a word of this e-mail exchange with Rogers, Canada's second largest telecom conglomerate and part of the tight oligopoly that controls all the mainstream media in Canada except our beleaguered public broadcaster, the CBC. Here's the set-up:

• Fed up with lousy service from Bell, Canada's largest media conglomerate, I decided to switch to Rogers, which at least had a reputation for better cell tower coverage. I went to a "Rogers Plus" store not too far from my work, but a long way from where I live. They sold me a Sony phone with a built-in mp3 player and camera, and enough memory (8GB) for my music and photo collection. They ordered an FM transmitter that would allow me to play the mp3s on my car radio, from another Rogers store 'nearby'. They said I couldn't pick it up myself, but that it would probably be in the next day and they would call me when it was, to save an unnecessary trek over.
• No word from 'Adam' the next day or the next week or the week after that. Finally I phone the store...no answer. I phone again the next day and the next day and the next day, all at different times...no answer. No answering machine. This is a phone company, remember. 
• I phone customer service. They give me an alternate number. I dial it. It's the wrong one...for another store. I phone back. They tell me there is no alternate number. They try the number. No answer. Because their phone company won't answer the phone, they tell me, I will have to go there in person. They cannot take a message for me. I ask to speak to someone more senior. I'm put on hold for 30 minutes, then cut off.
• I decide to try e-mail. If the phone company doesn't answer the phone anymore, I decide, maybe they'll answer e-mail. Here's how it went:

------------------------

Rogers Wireless Customer Service to dave.pollard  Mar 1 (9 days ago)
   
Thank you for your inquiry. Due to an increase in email volume, it may
take us up to 5 business days to respond to your email. We apologize for
this inconvenience.

Your reference number is 34385356. Please keep this number for future
reference.

Over 2500 questions and answers at your fingertips. Find the answers to
your questions today - visit www.rogers.com/FAQ.

------------------------

Rogers Wireless Customer Service to dave.pollard  Mar 4 (6 days ago)
   
Dear Mr. Pollard,

We apologize for the delay in responding to your email.  We are
currently receiving higher email volume than normal, and are attempting
to answer all email as quickly as possible in the order they arrive.

You have reached our on line Customer Service Support Team.  We would be
happy to assist you with any inquiries you may have.  Although we are
not able to offer you assistance over the phone, we will do everything
we can to assist you via email.

Kindly provide us with the details of your inquiry, so that we may
investigate and provide you with some options.

If this email did not completely answer your concerns or you would like
further assistance please feel free to visit our Help site at
http://help.yahoo.com/rogers/ You can also fill out the online form
provided on the site to contact our email department. If you need to
contact us by phone, our number is 1-888-288-4663.

Sincerely,

Dwight S.
Rogers Online Customer Service
http://www.rogers.com
Case ID: 34385356
customercare@shoprogers.com

------------------------

Dave Pollard to Rogers Mar 4 (6 days ago)
   
This is like a bad comedy. I DID provide you with the details in my initial e-mail. I ordered an FM transmitter for my Sony Ericson phone/mp3 player two weeks ago, from your King St W store (Adam). He said he would call me back in a day when it came in. Since then I have repeatedly called the store number and no one ever answers, and there is no answering machine. All I want to know is IS MY PART READY FOR PICKUP? Please call the store and find out and let me know, and then TELL THEM TO FIX THEIR PHONE.

ROGERS -- THE PHONE COMPANY THAT DOESN'T ANSWER THE PHONE. (And doesn't read e-mails either).

Dave Pollard
very unhappy customer

------------------------

Rogers Wireless Customer Service to Dave Mar 4 (6 days ago)
   
Thank you for your inquiry. Due to an increase in email volume, it may
take us up to 5 business days to respond to your email. We apologize for
this inconvenience.

Your reference number is 34512887. Please keep this number for future

------------------------

Rogers Wireless Customer Service to Dave Mar 7 (4 days ago)

Dear Dave Pollard,

We noticed that you recently contacted Rogers Communications, utilizing
the 'Contact Us by Email' service on Rogers.com.

Customer Service is very important to Rogers Communications. We
continually strive to exceed our customers' expectations. The Email Team
"Ecare" would like to acknowledge and apologize that we did not meet
your expectations of receiving a response within 24 hours. We apologize
for any inconvenience we caused you.

Thank you for taking the time to write to us, we appreciate your use of
online customer service.

In your recent email, you have informed us that you ordered an FM
Transmitter for your wireless phone at one of our stores, and theyw ere
suppose to contact you back.When you try to contact the store they will
not answer the phone.

We apologize for this inconveneince.
Please reply back with the store name address and conatct number that
you are trying to call.

We appreciate your continuing patronage. Please contact us at your
convenience if you have any further inquiries.

For future email correspondence with respect to this e-mail, please
quote reference number 34512887

Regards,
Diane P.
Rogers Online Customer Service
http://www.rogers.com

------------------------

Dave Pollard to Rogers Mar 7 (4 days ago)

Already told you -- Rogers Plus store on King St W in Toronto -- attn Adam.

------------------------

Rogers Wireless Customer Service to Dave Mar 7 (4 days ago)
   
Thank you for your inquiry. Due to an increase in email volume, it may
take us up to 5 business days to respond to your email. We apologize for
this inconvenience.

Your reference number is 34624849. Please keep this number for future

------------------------

Rogers Wireless Customer Service to Dave 7:33 PM (1 hour ago)
       
Dear Dave Pollard,

We noticed that you recently contacted Rogers Communications, utilizing
the 'Contact Us by Email' service on Rogers.com.

Customer Service is very important to Rogers Communications. We
continually strive to exceed our customers' expectations. The Email Team
"Ecare" would like to acknowledge and apologize that we did not meet
your expectations of receiving a response within 24 hours. We apologize
for any inconvenience we caused you.

In your recent email you have informed us of the store location where
you are unable to contact anyone.

We have tried contacting them on your behalf and had another Rogers Plus
location confirm the phone number (416-603-7979) but there was no
answer. We apologize for this inconvenience and we would recommend going
directly to this location if you are still unable to get in contact with
them by telephone.

Should you have any further questions or require further assistance in
this matter, please do not hesitate to contact us at your convenience.

We hope you will try 'Contact Us by Email' again if any need arises, to
allow us to show you our dedication to excellent customer service.

For future email correspondence with respect to this e-mail, please
quote reference number 34624849

Regards,
Vanessa S.
Rogers Online Customer Service http://www.rogers.com

------------------------

I swear I have not changed a single word of the 'excellent customer service' crap in any of these messages, Not one word.

OK readers, I'm open to suggestions.

Friday Flashback: Socially and Environmentally Sustainable Economics

A lot of people are intimidated by the vocabulary and complexity of economics, so when many of the dangerous myths of traditional economics are espoused (e.g. economies of scale, that the market is democratic and nearly 'perfect', that 'free' trade benefits all, that wealth 'trickles down' etc.), they have no basis to counter them.

There are several economists who have debunked the nonsense of traditional economics and sketched out alternative economic principles and methodologies that actually work to the benefit of people and the environment. I have written about three of these gurus of social and environmental economics, Herman Daly. Thomas Princen and Richard Douthwaite:

• An interview with Daly in the online journal Developing Ideas explains why conventional economics no longer works and why 'free' trade is in almost no one's interest, 
• My review of Princen's book The Logic of Sufficiency, which builds on Daly's economic theory, outlines the economic principles underlying a sustainable economy. 
• My articles on Douthwaite include this walk-through of Short Circuit, his (free online) book laying out a blueprint for a new community-based, sustainable economy.

If you want to know how to debate with traditional economists and politicians who still spout GDP and official unemployment rates as the measures of a healthy society, you owe it to yourself to familiarize yourself with this subject, and the work of these three individuals will get you started.

If you want to explore Douthwaite's ideas in more detail, consider Peter Brown's book The Commonwealth of Life, which lays out principles and duties for stewardship of Earth and its natural resources.

And if you want to get a step ahead of me, pick up a copy of Canadian economist Mark Anielski's new book The Economics of Happiness (forward by Herman Daly).

Is Hypnosis Weight Loss Good For You?

Is Hypnosis Weight Loss Good For You? Is Hypnosis Weight Loss Good For You? by http:www.articledashboard.comprofileTrevor-John--20690Trevor John -Hypnosis weight loss sounds like a dream come true. Play a hypnosis track to yourself on a regular basis and you lose weight as if by magic. Of course, theres a bit more to it than that... Hypnosis works with your subconscious mind. The part of your mind that does all the things necessary to keep your body running that youd likely forget about. Unless youre out of breath, chances are that you dont think about your breathing. You certainly dont consciously think Ive got to breath in now or anything like that! Hypnosis uses your subconscious mind to send messages to your body on an as required basis. In the case of hypnosis weight loss, it works by leaning your food choices to the healthier options. Sure that sugar laden donut used to look attractive but think of the pounds youll add even by drooling at the thought of it, never mind actually eating it. Over time, hypnosis will help your mind to make these healthier choices. This in turn will lead to you reaching your weight loss goals. Is hypnosis weight loss safe? Yes. Because hypnosis works with your subconscious mind, its probably the safest method of controlling your weight that you can use. Your subconscious wont do anything to harm you. Its a bit like having your own built-in guardian angel. The hypnotic suggestions that youre playing have already been chosen to ensure that they will work in your favor. But if they did happen to contain something that wouldnt work in harmony with your body maybe if you had a food intolerance of some sort then your subconscious would mentally delete that suggestion whilst continuing to use all the other good suggestions contained in the hypnosis track. Discover more about how to http:www.squidoo.comlose-weight-with-hypnosislose weight with hypnosis. Article Directory: http:www.articledashboard.comArticle Dashboard